NSW & QLD UPDATE

In case you missed it, we’ve kicked off 2026 with enhancements to the NEOS Platform, designed to make managing your NEOS clients even easier and more efficient.

1. Suspense report: Instantly download a PDF snapshot of all proposal applications and any in-force policies with overdue premiums – right from the homepage.
2. New suspense tab (proposal policies): View outstanding requirements, commission structure and time since submission in one place. You can also securely upload outstanding requirements and send instructions to NEOS.

This week, we’ve also launched:

1. Correspondence: Access all correspondence from the Policy Servicing Portal, such as application summaries and renewal notices.
2. Mandatory medicals: Compare mandatory medical requirements across all NEOS Platform products directly from a premium comparison.
3. UI enhancements: New tooltips and prompts to make it even easier to create premium comparisons and quotes for inforce policies.

To access these features and more, simply login and click the “Policy Servicing” tab.

What’s next?

We’re currently developing an enhanced quote and apply experience across all our products. We’re excited to share more with you soon and will keep you updated.

The mandatory medical limits were recently updated for NEOS Protection, making it quicker and easier to get covered.

You can now apply for the following without medicals:

• Up to $15,000per month in Income Support Cover across all ages
• Up to $3min Life and TPD Cover for ages under 50 (for BMIs <30)
• Up to $1.5min Life Cover for ages 50 and over; and
• Up to $1.5min TPD Cover for ages 50 to 54, and $1.25m for ages 55 and over.

You can find out more in the Adviser Guide, available on the NEOS Platform.

Simplified ADHD underwriting for NEOS Protection

Attention deficit hyperactivity disorder (ADHD) diagnoses and corresponding prescriptions have more than doubled over the last five years. As awareness and understanding of the condition continues to grow, so too does the need for a more practical and efficient underwriting approach.

That’s why NEOS Protection has significantly simplified how ADHD is assessed – particularly mild to moderate cases.

What does this mean?

For those applications where ADHD is disclosed:

• Up to 40% of applications can now be approved straight away, with no manual underwriting required.
• Approximately 80% of applications will no longer require a doctor’s report.
• Faster turnaround times across the board.
• Less follow-up and fewer delays.

The result? Less chasing. Faster policies. A smoother, more positive client experience.

By modernising our approach to ADHD underwriting for NEOS Protection, we’re reducing unnecessary friction while maintaining robust risk assessment standards – making it easier for you to do business and easier for clients to secure cover.

If you’d like more detail on how this applies to your next application, please contact your BDM or Underwriter.

NEOS is excited to continue our in-person workshop series designed specifically for Professional Youth Network advisers. These sessions offer a great opportunity to connect with peers, share insights and build the skills that support professional development.

Across the series, we touch on practical areas such as strengthening client conversations, building confidence around underwriting, exploring different approaches to insurance advice, and gaining a clearer understanding of claims and processes – keeping things relevant, engaging and easy to apply.

Each workshop is designed to encourage collaboration, practical learning and meaningful engagement, helping advisers strengthen relationships across the network.

We encourage all PY advisers to register their interest and for practices to nominate team members who would benefit from attending.

Register your interest

With the Easter school holidays around the corner, our much-loved NEOS colouring competition is back!

We’d love for your kids (or even you!) to join in – whether you’re hoping to create a fridge-worthy masterpiece or simply looking to enjoy a little quiet time while the colouring keeps the kids busy.