At NEOS, we make every effort to try and resolve your complaint as quickly and as fairly as possible.
If you have a concern or complaint, please contact us in the first instance by phone, email or in writing.
NEOS Protection customers:
Encompass Protection customers:
ahm life insurance customers:
Medibank life insurance customers:
We’ll endeavour to manage your complaint to your satisfaction without undue delay and we commit to acknowledging any complaint within one business day.
There is no charge for lodging a complaint with NEOS.
If you feel we haven’t resolved your complaint to your satisfaction, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an independent organisation, which provides free assistance to customers who have complaints about financial products and services. AFCA can be contacted at:
Please click here for the NEOS Complaints Management Policy.