SA UPDATE

From John Griffiths

As we approach the end of the financial year, it’s a good time to reflect as well as plan for the year ahead.

At NEOS, we remain committed to helping you protect more Australian lives. Over the course of the last year, we’ve increased year on year in every key metric we monitor, from advisers quoting all the way through to clients having their policies completed. We couldn’t have done this without your support.

Next year, we have bold plans to grow even more. We’ll do this by truly supporting you and your business by becoming even more efficient with greater flexibility through our NEOS Platform.

For me personally, I’ll be taking some time to have my knee fixed, but between all of us at NEOS we’re always here to help.

The EOFY countdown is on - get business done fast!

With 30 June fast approaching, we’re here to help you finalise any outstanding business and make the most of this important time of year. While EOFY can be a busy period, it’s also a great opportunity to check in with clients and ensure their cover still meets their needs.

Here’s how we can help you get business done by the EOFY deadline.

The NEOS Experience – Our commitment to fast turnarounds, streamlined underwriting and friendly service means you can get things done quickly and smoothly.
The NEOS Platform – With NEOS, you have access to two high-quality life insurance products through one easy-to-use platform.
Dedicated support – Your dedicated BDM, underwriter and service consultant are all on hand to provide the support you need throughout the EOFY period.

Need quick action? We’ve got you covered. NEOS Protection tele-interview bookings are currently available within 24 hours and Encompass Protection bookings within 48 hours. Plus, 95% of initial underwriting assessments are completed within just 48 hours.

We’re focused on delivering the best for you and your clients – at EOFY and all year round.

Latest improvements to the NEOS Policy Servicing Portal

In case you missed it, we made new improvements to the NEOS Policy Servicing Portal, designed to make managing policies even easier and more efficient.

New features:

Homepage enhancements

Contact card: Easily access the contact details of your dedicated service consultant, underwriter, and business development manager, as well as our adviser services and claims teams.
Recent activity table: The homepage now includes a table displaying your most recent activity within the portal, automatically updating with each action you take. This replaces the old “My Requests” sidebar menu.

‘View’ and ‘Compare’ features

Client summary: The ‘View’ feature now shows detailed policy information, providing a clearer snapshot of your client’s coverage.
Compare feature: For policies in Provisional Renewal status, you can now compare pre and post renewal sum insured and premium values side by side.

These updates build on previous enhancements we’ve rolled out last year and earlier this year. At NEOS we’re committed to continuously improving the Policy Servicing Portal to make it a comprehensive, easy to use resource that helps streamline workflow and boost your business. Stay tuned for more exciting updates.

Try it out for yourself!

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Kick start your CPD hours in the new financial year with our accredited webinars

We understand the importance of continuing professional development (CPD) hours for advisers. That’s why we’re running regular webinars from our growing library of accredited presentations.

Next month, we’ll be running the NEOS Platform – Tech updates webinar where we’ll provide an update on the latest enhancements to the NEOS Platform and share a preview of upcoming features and improvements. You won’t want to miss it!

Register

Specifically, we’ll cover:

Policy Servicing Portal
Client management
Inforce quoting
NEOS Library
Reporting
Our vision
What’s next

Keep an eye on our events page for more upcoming topics.

Remember, if you have any suggestions on topics you’d like to see covered in our webinar series, please don’t hesitate to let me know.

Delivering on the NEOS Protection claims promise

At NEOS, we understand that when a client needs to make a claim, it’s one of the most important moments in their journey. That’s why we take pride in making the process as smooth, fair and supportive as possible.

Here’s what we’ve heard about the NEOS Protection claims experience:

“The past 12 months have been challenging for my family and me. My insurance covering my wage has been a tremendous relief. Your exceptional customer service has been invaluable. I am truly grateful for your assistance during this challenging period. Thank you for your understanding and support. Thank you again for everything.”

From advisers:

“Just a quick note to thank you for your efforts in getting a positive claim outcome for our mutual client. I know this claim has not been an easy one to assess and I appreciate your efforts to ensure a sensible decision was reached. Thank you for your professionalism, willingness to listen and question, and for going the extra steps for this client.”
“Just wanted to say thank you for the prompt assessment of our client’s claim. The quick turnaround time is greatly appreciated, and our client will be extremely grateful.”

Our claims team is committed to delivering the best experience – the NEOS Experience – to all your clients ensuring fair outcomes, quick responses, and genuine care at every step.

If you have any questions, or would like more information, speak to your BDM to discuss how we can help you with your clients’ claims.

Encompass Protection: important product updates from 16 May 2025

Last month, we made several product improvements to Encompass Protection, effective 16 May 2025. These updates have been reflected in the updated Product Disclosure Statement (PDS) issued on the same date.

What’s changed?

The changes span across multiple cover types within Encompass Protection, including Life Cover, TPD Cover, Critical Illness Cover, and Income Protection. The key updates include the addition of new benefits, enhancements to existing features, and adjustments designed to simplify eligibility and improve policy flexibility.

All existing policy holders will have the relevant improvements passed back to their policies.

An updated Encompass Protection PDS, Adviser Guide and SoA dated 16 May 2025 are available in the NEOS Library.

You can see a full summary of the changes on our website, or reach out to your BDM if you have any questions.

Questions and assistance?

Your dedicated NEOS team is here to help and is committed to being the easiest and most efficient life insurance partner to do business with.

If you have any questions, please don’t hesitate to call 1300 881 756 or email adviserservices@neoslife.com.au between 8am and 6pm (AEST) Monday to Friday.