WA UPDATE

If you haven’t already tried it, I encourage you to give it a go and see just how easy it is to: 

• compare premiums and projections 

• use built-in guidance and display of close matches  

• quote and apply from comparison without re-entering data and  

• generate detailed reports. 

To enjoy this valuable tool all you need to do is: 

1. Click on Policy Servicing Tab 
2. Click on Premium Comparisons 
3. Follow the prompts! 

In addition to this, last month, we also made the following enhancements: 

Proposal policies 

• Advisers can now: 

• View and make basic changes to policies in proposal status 

• Update contact details, payment information, and beneficiaries 

We’re currently working on additional features for proposal policies, most notably a suspense tab which provides close to real time suspense updates and allows the upload of outstanding requirements. 

Widgets and client list filtering 

• The homepage now includes widgets which provides advisers with a snapshot of their NEOS clients and where they are in the policy lifecycle. 

• The widgets also act as a filter for the client list, meaning an adviser can quickly view all their renewal, pending lapse or proposal clients with one click.  

Inforce quoting tweaks  

• Refined treatment of the Super Contribution Option under NEOS Protection Series 1–6 for better alignment with product rules 

• Introduction of a semi-automated email for submitted increase inforce quotes. Operations now need to action these requests on receipt rather than after underwriting decision.  

Try it out for yourself!  

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This presentation explains everything you need to know about Futura Protection, including its cover types, options and features, pricing discounts, how to structure cover, key underwriting considerations and claims. 

Keep an eye on our events page for more upcoming topics. 

We’re increasing the maximum sum insured on Life Cover, Critical Illness Cover and Income Protection Cover, as well as updating a number of definitions to align with current medical practice. 

All product improvements will automatically be passed back to existing policy holders. 

An updated Encompass Protection PDS, Adviser Guide and SoA dated 26 September 2025 will be available in the NEOS Library from the launch date. 

We will also have a full summary of the changes on our website from the launch date, or you can reach out to your BDM if you have any questions.  

Please note, applications with Revised Terms Decisions will still require confirmation of acceptance from you or your client before proceeding.

Why are we making these changes? 

We’re always looking for ways to make advisers’ lives easier. These changes will:  

• reduce end-to-end processing times  

• ensure faster policy implementation  

• streamline the process for standard applications; and   

• provide a more efficient service experience.  

Things you need to know  

The above process changes apply to all new applications submitted from 18 August 2025. There will be no change to the process for any existing applications already in the system.  

1. Choose one of our designs 
2. Get creative and bring it to life with colour 
3. Submit your artwork 

Best of luck, and happy colouring!

We were also voted NEOS number one in Platform Functionality, Ease of Underwriting (for the sixth year in a row), Product Competitiveness, Claims Handling, Accuracy of Data Feeds, Quality of Reporting and Service Quality and Adviser Support by advisers in the 2025 Adviser Ratings Advice Landscape Report. Read more