Get in touch


If you’re a NEOS Protection or Encompass Protection customer and you need to get in touch with us, please use these details.

Financial advisers

If you’re a financial adviser, please contact us on these details.

Call us:


+61 2 9134 1010 (if you’re overseas)


Monday to Friday
8am to 6pm (Sydney time)

Write to us:

GPO Box 239, Sydney NSW, 2001

Email us: or – for all underwriting, tele-interviewing, new business and plan/policy administration enquiries or– for all adviser registration and commission enquiries– for all claims enquiries