The Adviser Choice Awards were introduced last year by online industry platform Adviser Ratings. This year, they ran their fifth sentiment survey with a record participation rate of 1,388 advisers, leaving 3,005 detailed reviews.

Following our recent 2022 AFA Life Company of the Year award, we’re proud to share that we were again recognised at the 2023 Adviser Ratings’ Adviser Choice Awards, winning all the service category awards – including Ease of underwriting, Platform Functionality, Adviser Support and Claims Handling – all for the second year in a row!

  • Ease of Underwriting: Making the underwriting process simple and easy is one of our highest priorities, getting your clients protected faster.
  • Platform Functionality: Embracing the latest technology is how we make the NEOS Experience as fast, easy and seamless as possible. We continue to invest in technology to evolve the NEOS Platform and ensure advisers have the choice and quality of products they need to better service their clients.
  • Adviser Support: Advisers are our partners in delivering important protection to Australians. We’ve got your back, and we’re thrilled to know you feel supported. We continue to provide dedicated support to our advisers including a dedicated BDM, underwriter and service consultant – regardless of the product brand chosen.
  • Claims Handling: Paying claims is the entire purpose of this industry, and we’re most proud that our commitment to delivering a great claims experience has been recognised.

We were also recognised as finalists for the Best Retail Life Insurer, Competitiveness of Product and Comprehensiveness of Modules making us a winner or finalist in seven of the nine award categories.

As a business focused on taking service excellence to the next level and making advisers’ lives easier, we’re incredibly humbled by these awards. We take this feedback with a sense of gratitude and will use it as motivation to keep working hard for you.

Thank you for your constant support and for choosing NEOS.