From Nathan Leonard

What’s happening at NEOS?

We’re working on our third product on the platform – watch this space!

What’s happening in the market?

I’m trying to hold my optimistic view of the QoAR; however, the longer it takes to review, the more I’m starting to doubt it. Jones has come out and said he’s looking at a three-pillar process later this month, so we’ll see what comes of that. Currently, it’s best to leave the noise just as noise and not rush to any conclusions, as this consumes too much head space.

What advice trends am I seeing?

The risk market has begun bottoming out, as we saw recommendations following a  downward trend month on month (yoy). Hopefully now, we will see some growth. We’re finally starting to see a net positive in the number of advisers in the industry, which is promising.

Over the last few months, the affordability of IP has put pressure on benefit periods, with a five-year benefit period growing to 20% of recommendations to age 65 and continuing to maintain 73% of the market. Waiting periods of 90 days have crept up to 49% of IP recommendations. With the IP Booster Option nearly doubling in recommendations over the last two months.

Next holiday?

Wedding planning is in full swing for 29 September in Uluwatu, Bali. We may pop over for a few days to finalise a few things otherwise, I’ll be hanging around Sydney till then (too much going on with our new product launch).As always, thank you for your ongoing support. If you ever have any constructive feedback, please let me know – we’d love to hear from you.


With EOFY around the corner, we’re committed to helping you get any outstanding business over the line by 30 June. As busy as this time may be, it’s also a good time to review your clients’ plans and policies to ensure they have adequate cover.

Here’s how we can help you get business done by the 30 June deadline.

  • The NEOS Experience – Our super-fast turnaround, streamlined underwriting and friendly service is all part of the NEOS Experience and means we get business done quickly.
  • The NEOS Life Platform – With NEOS, you have access to two high-quality life insurance products through one easy-to-use platform.
  • Dedicated support – Your dedicated BDM, underwriter and service consultant are here to support you.
  • Work with the best – NEOS was named 2022 AFA Life Company of the Year and was also recognised at the 2023 Adviser Ratings’ Awards winning all the service category awards.

At NEOS, you’re working with the best.


We understand the importance of continuing professional development (CPD) hours for advisers. That’s why we’re running regular webinars from our growing library of accredited presentations.

If you have any suggestions on topics you’d like to see covered in our webinar series, please don’t hesitate to let me know.


In the coming weeks, we’ll write to you regarding some exciting enhancements to NEOS Protection that will benefit new and existing plan holders.

The changes will help ensure that NEOS Protection continues to provide a competitive, sustainable offering that meets the best interests of your clients.


In the coming weeks, we’ll write to you regarding some exciting improvements to Encompass Protection that will benefit new and existing policy holders.

The changes will help ensure that Encompass Protection continues to provide a competitive, sustainable offering that meets the best interests of your clients.


The Life Insurance Code of Practice was introduced in July 2017 and set important benchmarks to ensure that consumers can take out life insurance with confidence, that, if the time comes, their life insurer will be there to support them.

The New Life Code, which will come into force on 1 July 2023, introduces over 50 new important consumer protections that cover every aspect of how customers interact with their life insurer – from the way products are designed, to how they are sold and for those customers who make a claim.

Key changes are around new protections for customers going through times of vulnerability, financial hardship or experiencing a mental health condition. NEOS is developing customer facing policies to support customers requiring additional support. These will be hosted on our new NEOS Group website page.


We announced that NEOS was named 2022 AFA Life Company of the Year and won several other awards as voted by advisers. These awards extend to our people showing their dedication and commitment to provide the best service to you and your clients.

We challenge ourselves to take service excellence to the next level by making life insurance easy and to continue investing in our people.

We’re therefore pleased to welcome four new starters across our operations, underwriting and compliance teams.

Keith Davis has been appointed as the National Operations Manager and will look after our adviser and customer support teams. He has over 17 years’ experience managing people in various settings across insurance businesses and law firms.

Adi Sasongko joined the NSW service team as a phone-based service consultant. Joining us from Integrity Life, Adi has over 18 years’ experience in financial services.

John Scibilia has joined us from Zurich as a service consultant and has worked in many customer care positions over the last 5 years.

Katarina Zivadinovic joined our NSW team as a Senior Underwriter with over 18 years’ experience in the life insurance industry in various roles across new business, tele interviewing and underwriting.

We’ll continue to invest in the resources we need to provide the best experience – the NEOS Experience – our advisers are used to.

Keep up with all things NEOS by following us on LinkedIn!


In case you haven’t heard, NEOS was named the Overall Platinum Life Company at the 2022 AFA Life Company of the Year awards.

In addition to this, we also won the Service Quality award (for the second year in a row), the Underwriting Team of the Year award (for the fourth year in a row) and the BDM/Support Team of the Year (for the third year in a row).

NEOS Protection also won product awards for Term and TPD Cover, and we were finalists for Income Protection and Trauma products.

Not only did we win AFA Life Company of the Year (even though we’re not an insurer), we were also recognised at the 2023 Adviser Ratings’ Adviser Choice Awards, winning all the service category awards – including Ease of underwriting, Platform Functionality, Adviser Support and Claims Handling – all for the second year in a row!

Paying claims is the sole purpose of this industry. That’s why we’re especially proud of this achievement and to see our commitment to delivering a great claims experience being recognised. If you missed our post on LinkedIn, hear what financial adviser, Daniel Isenhood had to say about his recent claim experience with NEOS.

We were also finalists for the Best Retail Life Insurer, Competitiveness of Product and Comprehensiveness of Modules making us a winner or finalist in seven of the nine award categories.

These awards are a testament to the dedication and professionalism of our employees in delivering the NEOS Experience to our customers, licensees, advisers and insurance partners.

If you’re not already working with the leader in Australian life insurance, or if you need a hand getting business submitted by the EOFY, get in touch today and let us show you why NEOS is the right choice.


We want to ensure we’re providing solutions to make advisers’ lives easier. So, if there’s anything you feel we could be doing better or if you have any suggestions on how we can improve the NEOS Experience, please let us know.

While this edition of our newsletter has highlighted some of the great successes we’ve recently had, we’re not too proud to think that we can’t be better.

Please don’t hesitate to reach out to me as your State Manager or alternatively your BDM. We’d love to hear from you! And of course, positive feedback is also appreciated.

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